If you’ve seen the commercials for the Siri function on Apple’s iPhone 4S which answers questions about current Paris weather and locates family members with just a few words, you might have thought it was the future of technology. It might very well be, but for some users, the feature isn’t quite up to snuff.
Frank M. Fazio has launched a complaint against Apple over what he perceives as false and misleading advertising for the feature. He has complained that the feature does not perform as advertised and that Siri is often slow, unable to understand requests, and a drain on data usage causing users to go over on their monthly plans. Although equipped with a disclaimer which says that sequences are shortened, the commercials show Siri responding promptly and accurately, which for Fazio has not been the case.
Apple does have a fine print disclaimer on its website about Siri which informs users that the feature is only available in Beta and that it may not be available in all languages or areas. Nonetheless, this may be considered lack of information.
Fazio needs to prove damages of over $5m and get 100 other “similarly situated” iPhone 4S users on board to turn his complaint into a class action. We’ll keep you posted.